247Moneybox is rated 4.9 stars out of 5 based on 56 reviews from the last 12 months. Here are reviews of 247Moneybox given by our customers.
"Always efficient and money in right away"
"Great, prompt service"
"Provides a fast and courteous service"
"5 out of 5. Excellent"
"Speedy process and payment"
"Very fast service"
"Easy application process"
"Quick and efficient and staff are friendly and polite"
"Excellent service. Quick and easy to use"
"Excellent fast service"
"Would recommend to everyone"
"Fantastic company with great customer service"
"Team are polite and efficient"
"Great and prompt"
"Sorted my issue instantly - no need for improvement"
"Really great, polite, and helpful"
"Quick, easy, and friendly customer service"
"Good and fast service"
"I have always been very happy with the service"
"Everything is great!"
"Friendly and supportive team"
"Quick and easy"
"Really great help!"
"Good customer service"
"Clear and easy to understand"
"Service is great!"
"Really happy with the service received"
"Excellent service. Very polite and helpful"
"Helpful and excellent service"
"Helpful and informative"
"Very good service"
"Excellent customer service"
"Very friendly service"
"Sorted my payment out fast"
"Excellent service overall"
"Really understanding. Situation sorted very quickly"
"Advisors polite and helpful"
"Very understanding and helpful service"
"Very good customer service"
"Very polite customer service"
We really value our customer feedback and think that all comments are constructive. This applies to positive and negative reviews. We believe strongly in a positive feedback loop whereby we take the issues raised in the comment and look to solve them so that we can improve a user's experience and ultimately improve our service. It's no surprise that customers are becoming increasingly reliant on reviews in making an assessment about whether to engage with a business or not. With this in mind a business that fails to take feedback seriously could see a loss in sales. It's not only that reviews can increase revenue but most importantly it helps drive engagement and ultimately credibility with existing customers. In a world where customers are increasingly footloose and able to switch between providers with relative ease, building a loyal customer base is incredibly important.
In addition to responding to reviews being good for sales, it is also a behaviour that can be positive for staff. A customer's experience can be heavily influenced by the actions (or lack of actions) of front line staff. All good businesses want to promote good behaviours amongst staff and deploy training and development in an optimum fashion where there are shortfalls. Ignoring such a rich source of data and information signposts does not make good business sense. Staff are motivated to hear exactly when and how they have done a good job and equally customer feedback can help identify specific examples of areas they need to work on and develop.