Getting to know 247Moneybox.com and how we tick

What is your email address?

If you want to email us then we would love to hear from you. Contact us at: customer.services@247moneybox.com.


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What is the cooling off period?

You need to know that you have the right to withdraw from any agreement you sign with us before the end of 14 days (beginning with the day after the day on which the agreement was made). You can find full information on this under the "Right to Withdraw" section of your loan agreement.


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Do you have a Facebook page?

We certainly do! Use this page to find out more about who we are. Usually we post information that catches our eye, news, guides and sometimes a little bit of what's going on in the office! We also check our posts and messages frequently for your comments and questions and are happy to receive all feedback, good or bad!


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Do you have a Twitter page?

Of course! You can tweet us @247Moneybox and see how we tick.


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Is 247Moneybox.com a scam?

When transacting online using your personal and financial details, you are putting yourself at risk from fraud. It is absolutely right to question all online firms asking you for information and take steps to protect yourself. It is certainly true that there are a lot of scams around at the moment, however there are a number of steps you can take to ensure you are applying with us directly.

How to protect yourself when applying then? Well getting to our website direct at 247Moneybox.com is a good start! You can spot a legitimate website by the padlock symbol in your browser's address bar and also by checking the web address has "https://" at the start. If the webpage has neither of these, you may not be accessing our legitimate site. If you are in any doubt, or if you receive any correspondence from us you are unsure about, you can contact us and we will be able to assist you.


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What is your postal address?

Sometimes nothing beats pen and paper! You can write to us at:

247Moneybox.com

20-22 Wenlock Road

London

N1 7GU


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How will you appear on my bank statement?

We will usually appear on your statement as 247Moneybox.com, 247Moneybox, Active Securities or sometimes 247MB.


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Are you regulated by the FCA?

Yes, we are authorised and regulated by the Financial Conduct Authority (listed on the Financial Services Register under registration number 673915).


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Are you registered with the ICO?

Yes, we are registered with the Information Commissioner in accordance with The Data Protection Act under registration number Z9339538.


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Are you a member of a trade association?

Yes, we are members of the Consumer Finance Association (CFA). The CFA is the principal trade association representing payday lenders that operate in the UK. The CFA helps promote transparency and aids communication with industry stakeholders including the Government, the media, other associations and membership bodies and regulators.


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What are the terms and conditions?

The terms and conditions of our website can be found using the link at the bottom of our page.

The terms and conditions of our loans are contained within your loan agreement. All the terms and conditions are presented for you to check and agree to prior to finalising your loan application. If you are unsure about anything contained in our terms and conditions then make sure to contact us so that we can assist you.


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Have you ever won any awards?

We are delighted to have won the following:

  • 12th in the 2014 Deloitte Technology Fast50
  • 9th in the 2013 Sunday Times Hiscox Tech Track 100
  • Finalist Red Herring Europe Awards, Best Use of Technology
  • Finalist Credit Today Awards, Alternative Lender of the Year
  • Winner Best Business Awards Best Small to Medium Sized Business category, Financial Services
  • Top 50 in the Media Momentum Awards

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Where can I find out more information on payday loans?

We've delved into the detail about payday loans for your information. Alternatively, the Citizens Advice have written a guide which you can also take a look at.


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How do I get debt advice?

Should you need some help with money issues, contact organisations such as Stepchange.org for free advice.


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