Established in 2009, 247Moneybox is an innovative next-generation finance company based in central London.
Our goal is simple; we want to provide a more flexible and convenient way to solve short-term money needs. A 'one size fits all' model that some more traditional credit providers take can be frustrating. That’s why we take a different approach and make the entire process as clear and transparent as possible.
At 247Moneybox not only are we passionate about technology, it's what makes us tick; we’re also fully committed to responsible lending. 247Moneybox payday loans are not designed for long-term borrowing or keeping you in debt, but instead are to be repaid in the short-term. If you need to borrow over a longer period there are other, more suitable forms of credit available. Our service is designed to put you in control of your cash flow, for the times when an unexpected bill arrives.
Affordability - Our loans provide a solution for your occasional short-term money needs. They are not suitable for supporting sustained borrowing over longer periods, nor if you are in financial difficulties. The cost of our loans can be higher than other types of loans, such as those requiring you to provide a guarantor, which are typically payable over a longer period, so if you do require a longer term solution there are other more suitable forms of finance available elsewhere. We use the information you provide to help us make a responsible lending decision as to whether you can afford to repay your loan without causing you any financial difficulty. See our questions section below for more information.
Continuous payment authority - Please note that we use continuous payment authorities which are not covered by bank guarantees (unlike direct debits). You are able to cancel a continuous payment authority at any time by contacting us. If you do cancel, you will still owe any outstanding debt and will need to provide an alternative method of repayment on the due date. See our questions section below for more information.
Implications of non-payment - As we report loan information to credit reference agencies, missing payments could adversely affect your credit rating. This may make it more difficult or expensive to obtain credit in the future. We may also pass your account to a debt collection agency or commence legal proceedings to recover the amount you owe. Interest will continue to be added to the amount of credit at the contractual rate on a daily basis until such time as you have repaid what you owe subject to the limits set out in the loan agreement. See our questions section below for more information.
Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.
"The website is easy to navigate and very informative. It is an excellent service"
"Thank you very much for the loan which arrived quickly in my account..."
"A very fast service...I would recommend 247Moneybox to friends and family"
"The website is easy to navigate and very informative...."
"The service is absolutely fantastic and my payday loan was very helpful..."
247Moneybox is a principal lender. We use our money to fund our payday loans. Remember a payday loan provides a solution for your occasional short term cash needs. They are not suitable for supporting borrowing over longer periods. If longer term solutions are required, there are other more suitable forms of finance available elsewhere.
We have designed our payday loans to assist you to bridge your occasional short-term financial requirements. They are not suitable for supporting sustained borrowing over longer periods, nor if you are in financial difficulties. The cost of our loans is higher than other types of loans, such as those requiring you to provide a guarantor, which are payable over a longer period, so if you do require a longer term solution there are other more suitable forms of finance available elsewhere.
For more information please see our Responsible Lending Principles.
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The aim of our payday loans is to provide you with a solution to your occasional short term money needs. They are to solve temporary cash flow problems, not for a long term fix and especially not if you already have money issues. Remember our loans will typically cost you more than other forms of credit such as a car loan or credit card. If you need finance for the longer term, please look elsewhere.
There are serious implications for missing or not making a payment. Consider in the first instance that we report loan information to credit reference agencies. Therefore, missing payments could adversely affect your credit rating. This may make it more difficult or expensive to be approved for finance in the future. Secondly, we may also send your debt to a debt collection agency or commence legal proceedings to recover the balance you owe. Thirdly, your bank may also charge you a fee if you pay us by Direct Debit and that Direct Debit does not clear. You should check if your bank charges for a failed Direct Debit under the terms of your account. Any such charge is unrelated to and not charged by us.
If we do not receive payment in full on your repayment day:
247Moneybox is committed to lending responsibly at all times. Our measures include:
We are committed to being a responsible lender. The maximum we would lend to a first-time customer would be £200. A typical first loan is £80, but it may be less than this amount. The final amount will be decided by us and presented to you during the application process before you sign your loan agreement. If you borrow responsibly we may allow you to apply for a larger amount in the future, should you need it, up to a maximum of £800.
Our interest is charged daily at a rate of 0.8% of the amount borrowed. Payday loans are available up to £800. For example, to borrow £100 for 28 days would cost £122.40.
|Interest rate||292% per annum (fixed)|
If we approve your application before 5pm we will send the instruction to fund to our bank on the same day. If your application is approved after 5pm we will send funding instructions to our bank on the next working day.
Important information: Funding instructions are only sent to our bank/payment provider once your application has been approved and on the date(s) stated in your loan agreement, NOT from the time you apply. As a responsible lender we have a number of checks to carry out before we can approve your application including, in some instances, a discreet call to your employer. Once we have instructed our bank/payment provider to fund your account then the rest is down to their network regarding the actual time it takes for the funds to be credited to your account. This can take up to 3 working days. As you can appreciate this is out of our control. We have every confidence in our systems and processes, however if you feel we have missed our time commitment then let us know.
Our website is available 24/7, subject to any unscheduled or scheduled system downtime. If you are a new customer you can apply for a loan over the same time period however, we are only able to process your application during business hours. If you are a returning customer, you can login to your online account and request a new loan 24/7. In some cases we may be able to process and approve your application for another loan 24/7, however, as a responsible lender we may need to carry out further checks, for example if we haven’t heard from you for a while. We carry out these further checks during business hours.
We do NOT allow you to extend or "rollover" your loan to your next paydate by paying the interest accrued to date. Our loans provide a solution for your occasional short-term needs. They are not suitable for supporting sustained borrowing over longer periods, nor if you have any financial stress. if you require a longer term solution there are other more suitable forms of credit available elsewhere. If money issues become a worry, there are independent organisations such as www.nationaldebtline.org or www.stepchange.org you can ask for advice.
Call our friendly customer services team between 08:30 and 18:00 Monday to Friday. Or write to us at: 247Moneybox 20-22 Wenlock Road, London N1 7GU Tel: 020 7183 8078. Email: email@example.com.
We always aim to make our website available to you 24/7. As you would expect this is subject to any unscheduled or scheduled system downtime. If you are a first-time customer you can apply for a loan over the same time period however, we are only able to process your application during business hours. If you are a returning customer, you can login to your online account and request a new loan 24/7. In some instances we may be able to process and approve your application for further credit 24/7, however, as a responsible lender we may need to conduct further checks, for example if we haven’t seen you in a while. We carry out these further checks during working hours.
Customer satisfaction is of utmost importance to 247Moneybox. If you are dissatisfied with our service in any way please do not hesitate to contact us.
We hope that it never comes to this, however should you wish to make a formal complaint in writing, please address your letter to:
Customer Services Department
20-22 Wenlock Road
If you have a complaint, please write to our Customer Services Department at the address set out above, e-mail us at firstname.lastname@example.org or phone 020 7183 8078.
Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
If we can't do this, we will send you a prompt written acknowledgement of your complaint within 5 working days and tell you who is dealing with it. In addition, we will provide you with a copy of our complaints procedure.
If we need to investigate your complaint further to respond fully, we will tell you and keep you regularly updated.
We will send you our final response as soon as possible but within eight weeks of receiving your complaint. Our final response will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. We will enclose a leaflet (or provide a link to information) from the Financial Ombudsman Service with our final response to assist you if you decide to pursue this further course of action. If looking to do so, you will need to contact the Financial Ombudsman Service within six months of receiving our final response.
If you do not refer your complaint in time, the Financial Ombudsman Service will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Financial Ombudsman Service believes that the delay was as a result of exceptional circumstances.
You are also able to use the European Commission's Online Dispute Resolution platform (ODR) which allows you to make a complaint about online purchases through the platform. This platform may be used to facilitate resolution of disputes and sits alongside our existing complaints procedure. For more information visit https://ec.europa.eu/consumers/odr/
FCA Complaints Publication Data
Firm name: Active Securities Limited
Period covered in this report: 01/04/2017 - 30/09/2017
Brands / trading names covered: 247Moneybox
Product / service grouping: Credit related
Number of complaints opened by volume of business: 13.6 per 1000 loans
Number of complaints opened: 1489
Number of complaints closed: 1290
Percentage Upheld: 15.7%