How does 24/7 Moneybox work?
As quickly as you can say "does that come in blue?"! 24/7 Moneybox provides you with fast cash loans both online and from your mobile phone.
What do I need to get a 24/7 Moneybox loan?
You are likely to qualify for a loan if you are aged 18 or over, live in the UK and with a regular income. For us to pay your loan you require a UK bank account with a debit card to repay us (pre-paid cards are not permitted).
How long does the application take?
The application process takes less than 5 minutes - all online!
How much can I borrow?
At 24/7 Moneybox we are committed to responsible lending. You can request between £80 and £200 the first time you apply for a loan. If you repay your loan as promised and use the service responsibly we'll give you the flexibility to apply for more cash in the future, should you need it, up to a maximum of £800.
How much does a loan cost?
We charge £25 for every £100 borrowed.
| Borrowed | Repayment | |
| £80 | £100 | |
| £100 | £125 | |
| £200 | £250 | |
| £300 | £375 | |
| £400 | £500 | |
| £500 | £625 | |
| £600 | £750 | |
| £700 | £875 | |
| £800 | £1000 |
The total amount is repayable on your payday.
What if I have bad credit?
Don’t worry, you're only human, mistakes can happen. Bad credit will not necessarily prevent you from receiving a loan from 24/7 Moneybox. Our loan solutions are designed to help even those with poor credit. Being a fair bunch we look at each application based on recent circumstances.
What personal information do you need?
We require details such as your name, address, phone numbers, date of birth, income, bank account and debit card details. We take fraud very seriously and need to be sure for everyone's sake that you are who you say you are. For full details about the collection of, and potential uses of your personal details you can read our Privacy Policy.
Do I need to be employed?
We want our loans to be a short-term solution. You need to have a regular income since we only want to lend you cash if you can afford to pay it back quickly and comfortably.
Is 24/7 Moneybox right for me?
If you need urgent and short-term cash then we certainly are! We offer a solution for your emergency cash requirements. Our loans are not designed as a continual source of credit. There are much cheaper ways to access credit, but nothing as fast and convenient as 24/7 Moneybox.
If debt becomes a worry there are independent organisations you can ask for advice. Visit www.nationaldebtline.co.uk or www.clsdirect.org.uk for advice.
The loan process
How does it work?
Simply complete our quick online registration and complete your bank and debit card details. You can then apply for loans either through our website or from your mobile phone, click here.
How long will it take to transfer my loan?
We can express your loan to you within 2 minutes, if approved, for a charge of £20 which will be deducted from the loan amount. If you are prepared to wait for a little longer we can get the loan out to you via our standard service for which there is no charge but it may take a few days. Please be aware that some banks may take up to 3 working days to clear the funds.
How do I receive my loan?
Convenience is important to you, that's why it's important to us. Your loan is paid directly into your bank account and is then available for you to withdraw at your convenience.
How do I repay my loan?
It’s simple; the repayment amount is deducted from your card automatically on your next payday. Please ensure the required cash is available in your bank account (the one linked to your debit card) in time for the repayment date.
What if I have problems paying?
Things go wrong. We know life can sometimes be complicated and that unexpected things can happen. If this is the case, you must let us know as soon as possible and we will do our best to help. We are a friendly bunch, so don’t be apprehensive to call or email, we love to talk and if we can help, we will try our hardest.
Can I have two loans from you at the same time?
It may sound like a great idea but from our experience it's no cakewalk. So we made a decision right from the start that we would lend responsibly and this means that all prior loans have to be repaid before another can be offered. We are a responsible lender and want to ensure you can easily pay what you borrow.
Support
Where can I find information on borrowing and managing my debts?
Our comprehensive booklet is available to download for £1 and is full of useful information, tips and resources for borrowing and managing debt.
How do I contact 24/7 Moneybox?
Please click here for our contact details.
What are your opening times?
Our friendly customer services team is available during the hours of 09:00 to 18:30 Monday to Friday.
Complaints procedure
Customer satisfaction is of utmost importance to 24/7 Moneybox. Please do not hesitate to contact us if you aren’t happy with our service.
We hope that it never comes to this, however should you wish to make a formal complaint in writing, please address your letter to:
Customer Services Department
24/7 Moneybox
145-157 St. John Street
London
EC1V 4PY
Or email customer.services@247moneybox.com
Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
If we can't do this, we will send you a prompt written acknowledgement of your complaint and tell you who is dealing with it.
We will send you our full response within four weeks of receiving your complaint. We will include details of how, if you are dissatisfied with the way we have handled your complaint, you can go to stage 2 of the procedure by referring your complaint to the British Cheque & Credit Association (BCCA) which is our Trade Association and acts on our behalf. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied after stage 2 referral - also that we will regard the complaint as closed if the BCCA does not receive a reply from you within eight weeks of our full response.
The BCCA will investigate your complaint and will provide you with a final response within four weeks of receiving notification of your continuing dissatisfaction.
If you are dissatisfied with the final response from the BCCA, you can ask the Financial Ombudsman Service for an independent review. The BCCA will enclose a leaflet from the Financial Ombudsman Service in their final response letter to assist you if you decide to pursue this further course of action. You should contact the Financial Ombudsman Service within six months of receiving the final response from the BCCA.
Chief Executive
British Cheque & Credit Association
PO BOX 3414
Chester
CH1 9BF
email: info@bcca.co.uk
phone: 01244 505904
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
website: www.financial-ombudsman.org.uk
email: complaint.info@financial-ombudsman.org.uk
phone: 0845 080 1800
