Having been spread out across all social media bells and whistles for the last 2 years, we just can’t believe the response from all you lovely people out there.
So, first off, massive thanks - mainly for letting us be on Twitter et al all day long (!), and second for your feedback on how we can improve our service, which is incredibly valuable.
For instance you told us that you resented paying for a loan any longer than you had to - makes sense to us - so we changed our interest rate to a daily interest rate last year. Upshot is if you repay early, you pay less … magic!
Another example is that you told us it’s not always convenient to speak on the phone - very true - so we have an interactive SMS platform allowing you to chat with our operators as well as our popular Live Chat service (just hide us behind that important spreadsheet!).
So if you’re bored at work (which we never are, ha ha!) log in and join in - be that laughing at our office chair curling competition on Flickr or banter on our Twitter feed or indeed using our Q&A app on our Facebook site - we can’t wait to see you.





















