Hotels can lose as much as £9,000 a month from towels, linens and dressing gowns being taken as ‘complimentary gifts’ by guests. The problem has become too much for one hotel in Hawaii which is piloting a new technology which uses machine washable radio frequency tags stitched into anything a thief may try to remove from hotel premises.
As reported in an article in The Economist, the technology should be popular with many hotels, particularly the lower-end hotels and motels, which can lose anywhere between a fifth and a quarter of towels in just a month. Even advertising that a hotel has this technology may be enough to deter many hotel guests from stuffing their suitcases, and avoiding the embarrassment of setting off the alarms at the door.
Losing as much as £9,000 a month means that the technology could almost pay for itself. However, hotels may be reluctant to give the impression that it thinks its customers are all thieves. I can’t see the Ritz being too bothered by people taking souvenirs as I’m sure it adds to the experience.






















