Terms of UseBy using this website you consent and agree to be legally bound by the Terms and Conditions below.
Use of website
The services and products on this website are intended for use by residents of the UK only who are aged 18 and over, and are not aimed at or intended for use by residents of any other jurisdiction. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with any applicable local laws.
In order to register with us you must be over eighteen (18) years of age. You must ensure that the details you provide on registration or at any time are accurate and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
Copyright
The copyright in this website belongs to Active Securities Limited. You may not make a permanent copy of or reproduce this website in any form. You may not reproduce or incorporate this website into any other website. You may only print, display or download temporary copies of the content to your computer for your own personal non-commercial use. You may not link to this site or frame it without the express consent of Active Securities Limited.
Disclaimer
Active Securities Limited has taken all reasonable care to ensure that the information contained in this website (but not any links to or from the same) is up to date and accurate. However, Active Securities Limited neither guarantees, warrants or represents that the same is true and up to date and users of the website are strongly advised to check whether or not the same is accurate before taking any steps in reliance on the same. Further, Active Securities Limited reserves the right to change from time to time and without giving notice of any such change, the contents of these pages (including the contents of these Terms and Conditions) and you are strongly advised to check these Terms and Conditions each time you visit this website.
Active Securities Limited makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Active Securities Limited nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, the suitability of any of the financial products referred to therein to your financial needs or circumstances, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as the giving or other providing of financial, investment or other professional advice and you are strongly recommended to take such advice or other steps to assure yourself of the suitability of the same to your financial needs and circumstances before taking any further steps. Additionally we make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with this website.
Links contained in this website may lead to other websites that are not under our control, and we accept no liability for the content or availability of any linked site which is not operated by us or any link contained in a linked site not operated by us. The inclusion of any link does not imply reliability and we do not necessarily endorse any pages linked to this website.
The information, material and content provided in the pages of this website may be changed at any time without notice. Changes may be made to the Terms & Conditions stated on the website at any time without notice. Any revision to the Terms & Conditions shall take effect as at the date when the change is made to the website. You agree to review the Terms & Conditions regularly and your continued access to or use of this website will mean that you agree to any changes.
Cookies
This website makes use of cookies. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows. You may prevent the use of cookies by configuring your web browser accordingly, but please note that this may hinder some of the website functionality.
Messaging / Email
Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or alteration or loss. We are not responsible for any message intercepted, altered or lost by third parties and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet.
Premium Rate SMS Service
We operate premium rate SMS services alongside our loan application and loan management platforms. All messages sent to use these services are charged at £1 plus your standard network rate. Should you have any queries regarding these services, please contact us on 0161 850 0933 or write to us at the address stated below.
Registration Fee
24/7 Moneybox charges a registration fee of £2.50. This is a one-off fee and is charged upfront at the commencement of your application process. Please note if your application is declined, the registration fee is not refundable.
24 Hour Money Transfer
24/7 Moneybox offer a discretionary 24 hour money transfer service. If your loan is approved we can ensure funds are transferred within 24 hours for a charge of £15. This charge is deducted from the loan amount.
Data Protection Act 1998
The information we collect
We collect personal information from your online application and also from outside sources such as credit bureaus and customer service providers.
In addition to the personal and financial information you submit, we may collect information about your computer including, where available, your IP address, operating system and browser. We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
The information we obtain from our customers helps us personalise and continually improve our customers' experience at our website.
How we use and disclose personal information
Personal information is used for the purpose of processing your loan transaction, debt collection, understanding your financial needs, to assess lending risks, to update your records, conducting our business, to service our relationship with you, to develop and improve our products, enhancing your experience at our website, transmitting marketing communications, evaluating the effectiveness of our marketing, to identify fraud / money laundering / other criminal activities, to carry out regulatory checks, conduct statistical analysis, to identify which of our products or our partner’s products might interest you and to provide you with better customer services and products from both Active Securities Limited and those of selected third parties.
By providing personal information to us, you are consenting to sharing it with Active Securities Limited, our affiliated entities, credit referencing agencies, lenders, customer service providers, collection agencies, third party companies for the purpose of them telling you about their services or products and government/regulatory/judicial authorities in order to comply with the law and/or for the purpose of fraud prevention. We have trusted relationships with these carefully selected third parties who perform services on our behalf.
Selling and disclosing your data to third parties
We may also sell your data (or otherwise pass it on) to selected third parties who may use it to contact you by post, telephone, email, SMS or other reasonable method in relation to offers they feel might interest you, whether or not we enter into an agreement with you. In addition, we may disclose your personal information to a third party:
Because we also work with some carefully selected partners outside of the UK - in order to offer you our loans service - we may also need to transfer your personal information abroad, to countries whose data protection laws are less strict than in the UK. If and whenever this is the case, we will ensure the information is held securely to standards as least as good as those in the UK and is only used for the purposes set out in this policy.
Contact from 24/7 Moneybox and third parties
By visiting our website, you understand and agree that we may contact you from time to time at the phone number, mobile number, email address, postal address, fax or by other electronic means to assist you with your loan or to discuss other products and services offered by ourselves or other carefully selected companies that we believe would be of interest to you.
You may opt-out of our use of your personal information for marketing purposes at any time by sending us an email to unsubscribe@247moneybox.com or by visiting your customer account at www.247moneybox.com and updating your contact preferences. If you opt-out of our use of your personal information for marketing purposes, we will honour such choice once we have had a reasonable opportunity to process your request.
We may transfer your personal information to selected third parties. If at any time you wish to stop receiving such contact from a third party, you will need to follow the instructions about unsubscribing provided at that time by the third party. Please note that we only partner with trusted companies who will respect your right to unsubscribe from any such marketing communications, but we will not be responsible for managing that process or any disputes that may arise.
Protecting the security of your personal information
We maintain reasonable measures to protect security and confidentiality of your personal information in accordance with the Data Protection Act 1998 and strive to keep it accurate, and only for as long as is necessary.
We recognise the need for appropriate protection and management of the personal and financial information you share with us. We protect that information using secure socket layer (SSL) encryption technology and by limiting employee access on a need-to-know basis. We employ firewalls and other security technologies to protect our servers from external attack.
If you wish to receive details of personal information held by us about you, please write to request this. There is a fee for this service.
Third party links
Our site may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them. By registering with 24/7 Moneybox you may receive follow-up contact and offers from third party companies and, while we only work with selected partners, we are not responsible for the services or representations of third parties.
How to contact 24/7 Moneybox
We welcome your views about our website, Privacy Policy and our Terms & Conditions. If you would like to contact us with any queries or comments please contact us at:
Active Securities Limited (t/a 24/7 Moneybox)
145-157 St. John Street
London
EC1V 4PY
Email: support@247moneybox.com
The information, material and content provided in the pages of this website may be changed at any time without notice. Changes may be made to the Privacy Policy stated on the website at any time with or without notice. Any revision to the Privacy Policy shall take effect as at the date when the change is made to the website. You agree to review the Privacy Policy regularly and your continued access to or use of this website will mean that you agree to any changes.
Indemnity
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).
The insertion of any material referring to the availability of any particular product and/or the Terms and Conditions relating to that product is not an offer by Active Securities Limited to provide the same (whether on those Terms and Conditions or otherwise) but is merely an invitation to treat.
Enforceability
If any part of our Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Governing Law
These Terms and Conditions and your use of this website are governed exclusively by English law.
Complaints Procedure
Customer satisfaction is of utmost importance to 24/7 Moneybox. Please do not hesitate to contact us if you aren’t happy with our service.
We hope that it never comes to this, however should you wish to make a formal complaint in writing, please address your letter to:
Customer Services Department
24/7 Moneybox
145-157 St. John Street
London
EC1V 4PY
Or email customer.services@247moneybox.com
Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
If we can't do this, we will send you a prompt written acknowledgement of your complaint and tell you who is dealing with it.
We will send you our full response within four weeks of receiving your complaint. We will include details of how, if you are dissatisfied with the way we have handled your complaint, you can go to stage 2 of the procedure by referring your complaint to the British Cheque & Credit Association (BCCA) which is our Trade Association and acts on our behalf. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied after stage 2 referral - also that we will regard the complaint as closed if the BCCA does not receive a reply from you within eight weeks of our full response.
The BCCA will investigate your complaint and will provide you with a final response within four weeks of receiving notification of your continuing dissatisfaction.
If you are dissatisfied with the final response from the BCCA, you can ask the Financial Ombudsman Service for an independent review. The BCCA will enclose a leaflet from the Financial Ombudsman Service in their final response letter to assist you if you decide to pursue this further course of action. You should contact the Financial Ombudsman Service within six months of receiving the final response from the BCCA.
Chief Executive
British Cheque & Credit Association
PO BOX 3414
Chester
CH1 9BF
email: info@bcca.co.uk
phone: 01244 505904
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
website: www.financial-ombudsman.org.uk
email: complaint.info@financial-ombudsman.org.uk
phone: 0845 080 1800
Use of website
The services and products on this website are intended for use by residents of the UK only who are aged 18 and over, and are not aimed at or intended for use by residents of any other jurisdiction. Those who choose to access the site from other locations do so on their own initiative and are responsible for compliance with any applicable local laws.
In order to register with us you must be over eighteen (18) years of age. You must ensure that the details you provide on registration or at any time are accurate and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
Copyright
The copyright in this website belongs to Active Securities Limited. You may not make a permanent copy of or reproduce this website in any form. You may not reproduce or incorporate this website into any other website. You may only print, display or download temporary copies of the content to your computer for your own personal non-commercial use. You may not link to this site or frame it without the express consent of Active Securities Limited.
Disclaimer
Active Securities Limited has taken all reasonable care to ensure that the information contained in this website (but not any links to or from the same) is up to date and accurate. However, Active Securities Limited neither guarantees, warrants or represents that the same is true and up to date and users of the website are strongly advised to check whether or not the same is accurate before taking any steps in reliance on the same. Further, Active Securities Limited reserves the right to change from time to time and without giving notice of any such change, the contents of these pages (including the contents of these Terms and Conditions) and you are strongly advised to check these Terms and Conditions each time you visit this website.
Active Securities Limited makes no representations or warranties of any kind with respect to this website or the content contained on it, including any text, graphics, advertisements, links or other items. Furthermore, neither Active Securities Limited nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, the suitability of any of the financial products referred to therein to your financial needs or circumstances, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as the giving or other providing of financial, investment or other professional advice and you are strongly recommended to take such advice or other steps to assure yourself of the suitability of the same to your financial needs and circumstances before taking any further steps. Additionally we make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with this website.
Links contained in this website may lead to other websites that are not under our control, and we accept no liability for the content or availability of any linked site which is not operated by us or any link contained in a linked site not operated by us. The inclusion of any link does not imply reliability and we do not necessarily endorse any pages linked to this website.
The information, material and content provided in the pages of this website may be changed at any time without notice. Changes may be made to the Terms & Conditions stated on the website at any time without notice. Any revision to the Terms & Conditions shall take effect as at the date when the change is made to the website. You agree to review the Terms & Conditions regularly and your continued access to or use of this website will mean that you agree to any changes.
Cookies
This website makes use of cookies. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows. You may prevent the use of cookies by configuring your web browser accordingly, but please note that this may hinder some of the website functionality.
Messaging / Email
Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or alteration or loss. We are not responsible for any message intercepted, altered or lost by third parties and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet.
Premium Rate SMS Service
We operate premium rate SMS services alongside our loan application and loan management platforms. All messages sent to use these services are charged at £1 plus your standard network rate. Should you have any queries regarding these services, please contact us on 0161 850 0933 or write to us at the address stated below.
Registration Fee
24/7 Moneybox charges a registration fee of £2.50. This is a one-off fee and is charged upfront at the commencement of your application process. Please note if your application is declined, the registration fee is not refundable.
24 Hour Money Transfer
24/7 Moneybox offer a discretionary 24 hour money transfer service. If your loan is approved we can ensure funds are transferred within 24 hours for a charge of £15. This charge is deducted from the loan amount.
Data Protection Act 1998
The information we collect
We collect personal information from your online application and also from outside sources such as credit bureaus and customer service providers.
In addition to the personal and financial information you submit, we may collect information about your computer including, where available, your IP address, operating system and browser. We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
The information we obtain from our customers helps us personalise and continually improve our customers' experience at our website.
How we use and disclose personal information
Personal information is used for the purpose of processing your loan transaction, debt collection, understanding your financial needs, to assess lending risks, to update your records, conducting our business, to service our relationship with you, to develop and improve our products, enhancing your experience at our website, transmitting marketing communications, evaluating the effectiveness of our marketing, to identify fraud / money laundering / other criminal activities, to carry out regulatory checks, conduct statistical analysis, to identify which of our products or our partner’s products might interest you and to provide you with better customer services and products from both Active Securities Limited and those of selected third parties.
By providing personal information to us, you are consenting to sharing it with Active Securities Limited, our affiliated entities, credit referencing agencies, lenders, customer service providers, collection agencies, third party companies for the purpose of them telling you about their services or products and government/regulatory/judicial authorities in order to comply with the law and/or for the purpose of fraud prevention. We have trusted relationships with these carefully selected third parties who perform services on our behalf.
Selling and disclosing your data to third parties
We may also sell your data (or otherwise pass it on) to selected third parties who may use it to contact you by post, telephone, email, SMS or other reasonable method in relation to offers they feel might interest you, whether or not we enter into an agreement with you. In addition, we may disclose your personal information to a third party:
- If we have a duty to disclose your personal data in order to comply with a legal request, or in order to enforce any of our terms and conditions
- If our business or substantially all of its assets are acquired by a third party (in which case personal data held about customers will be one of the transferred assets)
- In the event we sell or buy any business or assets (in which case we may disclose your personal data to the prospective seller or buyer of such a business or assets)
Because we also work with some carefully selected partners outside of the UK - in order to offer you our loans service - we may also need to transfer your personal information abroad, to countries whose data protection laws are less strict than in the UK. If and whenever this is the case, we will ensure the information is held securely to standards as least as good as those in the UK and is only used for the purposes set out in this policy.
Contact from 24/7 Moneybox and third parties
By visiting our website, you understand and agree that we may contact you from time to time at the phone number, mobile number, email address, postal address, fax or by other electronic means to assist you with your loan or to discuss other products and services offered by ourselves or other carefully selected companies that we believe would be of interest to you.
You may opt-out of our use of your personal information for marketing purposes at any time by sending us an email to unsubscribe@247moneybox.com or by visiting your customer account at www.247moneybox.com and updating your contact preferences. If you opt-out of our use of your personal information for marketing purposes, we will honour such choice once we have had a reasonable opportunity to process your request.
We may transfer your personal information to selected third parties. If at any time you wish to stop receiving such contact from a third party, you will need to follow the instructions about unsubscribing provided at that time by the third party. Please note that we only partner with trusted companies who will respect your right to unsubscribe from any such marketing communications, but we will not be responsible for managing that process or any disputes that may arise.
Protecting the security of your personal information
We maintain reasonable measures to protect security and confidentiality of your personal information in accordance with the Data Protection Act 1998 and strive to keep it accurate, and only for as long as is necessary.
We recognise the need for appropriate protection and management of the personal and financial information you share with us. We protect that information using secure socket layer (SSL) encryption technology and by limiting employee access on a need-to-know basis. We employ firewalls and other security technologies to protect our servers from external attack.
If you wish to receive details of personal information held by us about you, please write to request this. There is a fee for this service.
Third party links
Our site may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them. By registering with 24/7 Moneybox you may receive follow-up contact and offers from third party companies and, while we only work with selected partners, we are not responsible for the services or representations of third parties.
How to contact 24/7 Moneybox
We welcome your views about our website, Privacy Policy and our Terms & Conditions. If you would like to contact us with any queries or comments please contact us at:
Active Securities Limited (t/a 24/7 Moneybox)
145-157 St. John Street
London
EC1V 4PY
Email: support@247moneybox.com
The information, material and content provided in the pages of this website may be changed at any time without notice. Changes may be made to the Privacy Policy stated on the website at any time with or without notice. Any revision to the Privacy Policy shall take effect as at the date when the change is made to the website. You agree to review the Privacy Policy regularly and your continued access to or use of this website will mean that you agree to any changes.
Indemnity
You acknowledge that you are solely responsible for the use to which you put this website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of or in relation to or in connection with your access to or use of or inability to use this website.
Whilst we take every care to ensure that the standard of this website remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).
The insertion of any material referring to the availability of any particular product and/or the Terms and Conditions relating to that product is not an offer by Active Securities Limited to provide the same (whether on those Terms and Conditions or otherwise) but is merely an invitation to treat.
Enforceability
If any part of our Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Governing Law
These Terms and Conditions and your use of this website are governed exclusively by English law.
Complaints Procedure
Customer satisfaction is of utmost importance to 24/7 Moneybox. Please do not hesitate to contact us if you aren’t happy with our service.
We hope that it never comes to this, however should you wish to make a formal complaint in writing, please address your letter to:
Customer Services Department
24/7 Moneybox
145-157 St. John Street
London
EC1V 4PY
Or email customer.services@247moneybox.com
Upon receipt of your complaint we will do our best to resolve your complaint by the end of the next business day.
If we can't do this, we will send you a prompt written acknowledgement of your complaint and tell you who is dealing with it.
We will send you our full response within four weeks of receiving your complaint. We will include details of how, if you are dissatisfied with the way we have handled your complaint, you can go to stage 2 of the procedure by referring your complaint to the British Cheque & Credit Association (BCCA) which is our Trade Association and acts on our behalf. Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied after stage 2 referral - also that we will regard the complaint as closed if the BCCA does not receive a reply from you within eight weeks of our full response.
The BCCA will investigate your complaint and will provide you with a final response within four weeks of receiving notification of your continuing dissatisfaction.
If you are dissatisfied with the final response from the BCCA, you can ask the Financial Ombudsman Service for an independent review. The BCCA will enclose a leaflet from the Financial Ombudsman Service in their final response letter to assist you if you decide to pursue this further course of action. You should contact the Financial Ombudsman Service within six months of receiving the final response from the BCCA.
Chief Executive
British Cheque & Credit Association
PO BOX 3414
Chester
CH1 9BF
email: info@bcca.co.uk
phone: 01244 505904
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
website: www.financial-ombudsman.org.uk
email: complaint.info@financial-ombudsman.org.uk
phone: 0845 080 1800
